With a passion for craftsmanship and a dedication to quality, we create products that elevate every moment of your life.
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Welcome to Freedom Fabrics We are committed to providing you with high-quality apparel and exceptional service. Please review our store policy below to ensure a smooth shopping experience.
1. Order Processing and Shipping
Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping: We offer fast and reliable shipping options. Delivery times vary based on your location and the selected shipping method. Once your order is shipped, you will receive a tracking number via email.
2. Returns and Exchanges
Return Policy: We accept returns within 5 days of the delivery date. Items must be unused, unwashed, and in their original condition with tags attached. To initiate a return, please contact us via the Contact Us page.
Exchange Policy: If you need a different size or color, we are happy to exchange your item within 5 days of the delivery date. Please ensure the item is in its original condition. Contact our customer service team for assistance.
Return Shipping and Handling: Customers are responsible for return shipping and handling costs, as well as a $5 restocking fee. We recommend using a trackable shipping service to ensure your return reaches us.
3. Refunds
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and applied to the original method of payment, minus the $5 restocking fee.
Non-Refundable Items: Custom or personalized items are non-refundable unless they arrive damaged or defective.
4. Quality Assurance
Product Quality: We take pride in the quality of our products. If you receive a defective or damaged item, please contact us within 5 days of receipt with a description and photo of the issue. We will arrange for a replacement or refund.
5. Custom Orders
Customization: We offer custom printing and embroidery services. Once a custom order is placed, it cannot be canceled or returned unless it arrives defective or incorrect.
Approval Process: For custom designs, we provide a digital proof for approval before production. Please review the proof carefully and confirm all details to ensure accuracy.
6. Privacy and Security
Data Protection: We value your privacy and are committed to protecting your personal information. All transactions are secure and encrypted, and we do not share your information with third parties.
7. Customer Service
Contact Us: Our customer service team is here to assist you with any questions or concerns. You can reach us via the Contact Us page.
Thank you for choosing Freedom Fabrics! We appreciate your business and look forward to serving you.
